Frequently Asked Questions
A More Considered Shopping Experience
At Tavessiq, we believe creating a beautiful home should be an inspiring and enjoyable experience, from discovering the perfect piece to welcoming it into your space.
We’ve gathered answers to some of our most frequently asked questions to help you shop with clarity and confidence.
Whether you’re exploring our collections or awaiting an order, we’re here to help.
Shipping & Delivery
Where does Tavessiq ship?
Available shipping destinations are determined by the items in your order and your delivery address. You can confirm shipping availability during checkout before completing your purchase.
How long will my order take to arrive?
Delivery times vary depending on the item, its availability, and your location. Smaller decorative accessories and larger furniture pieces may have different processing and transit requirements.
Estimated shipping time varies between 1-4 business days. We recommend reviewing the shipping information for your selected item or contacting us if you need assistance before ordering.
How much does shipping cost?
Shipping charges, where applicable, are calculated based on the products in your order and your delivery destination. Any applicable shipping charges will be displayed during checkout before payment.
Can I track my order?
When tracking information is available for your shipment, it can be used to follow your delivery’s progress. If you need an update on your order, please contact us with your order number and the email address used at checkout.
Will all my items arrive together?
Not necessarily. Depending on the items purchased, individual products may be prepared and shipped separately.
If your order arrives in multiple shipments, please don’t be concerned if some items arrive before others.
Orders & Payments
How do I know my order was received?
After successfully completing your purchase, you should receive an order confirmation at the email address provided during checkout.
If you don’t see your confirmation, we recommend checking your spam or promotions folder before contacting our team for assistance.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible with your order number and requested adjustment.
We will review whether your order can still be modified. Changes and cancellations may not be possible once fulfillment has begun.
What payment methods do you accept?
The payment methods currently available for your purchase will be displayed during checkout.
Is shopping with Tavessiq secure?
Tavessiq is powered by Shopify, an established ecommerce platform that supports secure online checkout and payment processing.
We take the privacy of your personal information seriously. For additional details about how customer information is handled, please review our Privacy Policy.
Returns & Order Concerns
What is your return policy?
We want you to feel informed and confident when selecting pieces for your home.
Return eligibility, applicable timeframes, and any product-specific exclusions are outlined in our Return & Refund Policy. We encourage you to review these terms before purchasing, particularly when ordering larger furniture or specialty items.
If you have a question about a specific purchase, our team is available to assist.
How do I request a return?
To inquire about a return, please contact Admin@tavessiq.com with your order number and the item you wish to return.
Our team will review your request in accordance with our Return & Refund Policy and provide information about the next steps.
Please do not send merchandise back without first contacting us for instructions.
What if my item arrives damaged or incorrect?
We understand how disappointing it can be when something doesn’t arrive as expected.
If your order arrives damaged, defective, or incorrect, please contact us promptly at Admin@tavessiq.com.
Include your order number, a brief description of the issue, and clear photographs of the product and packaging where relevant.
We will review the circumstances and work with you toward an appropriate resolution.
What if my package is delayed or missing?
Occasionally, deliveries may experience unexpected delays during transit.
If your order appears delayed, we recommend checking any available tracking information first. If you require further assistance, contact our team with your order details so we can help investigate.
Our Products & Collections
What makes Tavessiq different?
Tavessiq is founded on the belief that a beautifully considered home is created through thoughtful details.
Our collections bring together furnishings, decorative accents, lighting, and everyday essentials selected for their visual character, versatility, and ability to complement a range of living spaces.
Rather than defining beautiful living through one particular aesthetic, we embrace the individuality of every home.
How can I find the dimensions and materials of a product?
Product-specific information, including available dimensions, materials, finishes, and variations, can be found within individual product listings where provided.
We recommend reviewing these details carefully, especially when selecting furniture or other pieces where sizing is important.
If you need additional specifications before purchasing, please reach out to us.
Will the product look exactly like the photographs?
We aim to present our products as accurately as possible through their descriptions and imagery.
Please keep in mind that colors, textures, and finishes may appear slightly different depending on your screen settings, lighting conditions, and the natural characteristics of certain materials.
Do your furniture products require assembly?
Assembly requirements vary depending on the individual piece.
Some furnishings may require assembly or installation, while others may arrive ready for placement. If you’re unsure about the requirements of a particular item, please contact us before placing your order.
How should I care for my purchases?
Proper care varies according to the product’s materials and construction.
We recommend following any care instructions provided with your purchase and using cleaning methods appropriate for its finish and materials.
For questions regarding the care of a particular item, our team will be happy to assist with available product information.
Customer Assistance
How can I contact Tavessiq?
We’re here to assist with product questions, order inquiries, and any concerns regarding your shopping experience.
Email: Admin@tavessiq.com
You can also reach us through the Contact page on our website.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Still Have Questions?
Every thoughtfully designed space begins with the right details. If there’s anything we can help clarify before or after your purchase, we’d be pleased to hear from you.
Explore with confidence. Shop with intention.
Tavessiq — Thoughtfully Curated Living.
