Refund policy
Return & Refund Policy
Tavessiq | Thoughtfully Curated Living
At Tavessiq, we take pride in offering thoughtfully selected home furnishings, décor, and everyday essentials. Your satisfaction matters to us, and we strive to ensure every order arrives in excellent condition.
Please review our return and refund policy before placing your order.
1. Our 30-Day Return Policy
We accept return requests only for products that arrive damaged, defective, incorrect, or materially different from their advertised description.
For customers whose applicable laws permit this limitation, return requests must be submitted within 30 calendar days of confirmed delivery.
We do not accept returns for changes of mind, personal preferences, accidental purchases, or items that are no longer wanted.
After 30 days, returns and refunds are not available under our voluntary return policy. This does not limit any consumer rights or product guarantees required by applicable law.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.
To help us resolve your issue efficiently, please provide:
- Your order number
- A brief description of the issue
- Clear photographs showing the damage, defect, or incorrect item, where reasonably possible
- Photographs of the original packaging, if the issue involves shipping damage
We recommend contacting us within 7 days of delivery for damage sustained during shipping so we can investigate promptly. This recommendation does not shorten the applicable 30-day claim period or any rights provided by law.
Once your claim has been reviewed and verified, we will arrange an appropriate resolution, which may include a refund, replacement for a defective item, or another remedy required by applicable law.
Tavessiq will cover reasonable return shipping costs for verified defective or incorrect products when a return is necessary.
In some cases, we may resolve the issue without requiring the original product to be returned.
3. Exchanges
We do not offer exchanges for personal preference, alternative colors, different sizes, or changes of mind.
Please carefully review product descriptions, dimensions, materials, finishes, and available variations before completing your purchase.
Replacements provided as a remedy for defective, damaged, or incorrect merchandise are handled separately from voluntary exchanges.
Nothing in this section affects replacement rights required by applicable consumer law.
4. Non-Returnable Items
Except where required by applicable law, we cannot accept returns or provide refunds for:
- Products purchased in error or no longer wanted
- Items that do not suit a customer’s personal decorating preferences
- Incorrect sizes, colors, or variations selected by the customer
- Damage caused by improper installation, misuse, accidents, or unauthorized modifications after delivery
- Normal wear and tear resulting from use
- Products damaged through improper care or maintenance
Natural variations in grain, texture, and finish may occur in products made from materials such as wood, stone, and other natural elements. Minor variations that are consistent with the advertised product description are not necessarily considered defects.
These exclusions do not affect claims involving goods that are defective, materially misdescribed, or otherwise protected under applicable consumer law.
5. Furniture, Oversized Items & Fragile Products
Due to the nature of our furniture, lighting, and decorative collections, certain products may require specialized shipping or handling.
We recommend inspecting larger or fragile deliveries promptly upon arrival and retaining the original packaging until the item’s condition has been confirmed.
If an item arrives damaged, please photograph the product and packaging before discarding any materials, where practical.
Do not arrange a return shipment without first contacting Tavessiq for instructions.
We will provide the appropriate return destination and shipping instructions if a return is authorized. This helps prevent packages from being sent to an incorrect facility.
6. Refund Processing
Once a refund has been approved, it will be issued to the original payment method unless another arrangement is agreed upon or required by law.
Depending on your bank or payment provider, it may take approximately 5–10 business days for the refunded amount to appear in your account after processing.
Required statutory refunds will be issued within the time limits prescribed by applicable law.
Shipping charges are not refundable for discretionary adjustments unless stated otherwise. Where an order is defective, incorrect, not delivered, or lawfully canceled, shipping charges will be refunded as required by applicable law.
7. Order Cancellations
If you need to cancel an order, please contact our support team as soon as possible.
We begin processing orders promptly, and cancellations may not be possible once an order has entered fulfillment or been shipped.
If cancellation is no longer possible, our standard return policy applies, subject to applicable consumer cancellation rights.
If we cannot fulfill an order or are unable to ship within the applicable promised timeframe, we will offer any cancellation and refund options required by law.
8. Lost or Missing Deliveries
If your package has not arrived by its expected delivery date, please contact us so we can investigate with the shipping carrier.
For orders marked as delivered but not received, we recommend checking the delivery location, household members, and any available carrier delivery information.
Tavessiq will review missing-shipment reports individually and provide the appropriate resolution in accordance with applicable law.
9. International Orders & Consumer Rights
Tavessiq serves customers across multiple countries. Certain jurisdictions provide mandatory return, cancellation, and warranty rights that cannot be excluded by store policy.
European Union / European Economic Area: Eligible customers generally have a statutory 14-day right to withdraw from an online purchase without providing a reason, calculated from receipt of the goods, or the last item in an order where applicable. Separate statutory protections apply to defective or nonconforming goods.
United Kingdom: Eligible customers generally have 14 days after receiving their order to notify us of a cancellation, followed by another 14 days to return the goods. Additional statutory protections apply to defective, damaged, or misdescribed products.
For legally permitted change-of-mind returns under these provisions, customers may be responsible for direct return shipping costs where disclosed and permitted by law. Applicable refunds, including qualifying standard delivery costs, will be handled according to local legal requirements.
To exercise statutory cancellation rights, please contact us through our support page or use the applicable cancellation function available through your customer account.
For all other destinations, mandatory local consumer protections will apply where relevant.
Nothing in this policy excludes, restricts, or overrides consumer rights that cannot legally be waived.
10. Contact Us
If you believe your item qualifies for a return or refund, or you have questions about a recent order, we’re here to help.
Please contact our customer support team through our official website:
Website: https://tavessiq.com
Customer Support: https://tavessiq.com/pages/contact
Include your order number and a description of your concern so we can assist you as efficiently as possible.
Thank you for choosing Tavessiq.
Thoughtfully Curated. Beautifully Lived.